Due to the Novel Coronavirus (COVID-19), the entire shipping industry is currently facing a lack of availability of flights, slower freight movements, lack of staff due to lockdown/closures and a myriad of issues that may cause some orders to be delayed. Although things are much slower than they used to be, all our packages are getting delivered, so please rest assured your package will definitely make it to you. We appreciate you supporting our business and thank you for your patience and kind understanding during these difficult times.
Orders shipped from our USA warehouse usually take 2-5 business days to be delivered to customers within the United States or 7-21 business days to be delivered to the rest of the world.
Orders shipped from our international distribution centers may take between 2-4 weeks to be delivered. Some items may arrive even sooner while others can take up to 2 months.
Orders need 2 -12 business days (Saturday and Sunday not included) for payment processing and production time before they are shipped.
Tracking information for your order is automatically sent to your email once it becomes available.
If you have your tracking number (it should be listed on your order details page), you can click HERE to get the last known location of your package.
It may take 2-5 business days for your tracking number to become active.
If it has been over 10 business days since your order was shipped and there is still no information on your tracking number, please contact us.
Please don't worry, your item is still in transit! It may take some time for tracking information to be updated until it completes processing through customs in your country. If it has been over a month since tracking information has been updated, please contact us.
Don't worry, the rest of your order is still on it's way! We ship from multiple distribution centers so some items may be delivered separately.
We recommend checking all side doors that the package may have been delivered to or asking a family member or neighbor if they have seen it or picked it up.
If you believe there has been a mistake, we then strongly suggest contacting the post office in the case that they are holding the package for you.
After your order has been shipped, we are not responsible for any lost or stolen packages. However, we do advise customers to select Route Shipping Insurance at checkout in order to cover for loss, theft or damage to your order and provide you with a timely replacement.
If there is an import tax, the buyer must be responsible for paying for it.
Orders can be cancelled if they are requested within 1 hour of placing the order. Please contact us at email@example.com to request an order cancellation. Please note that if it has been longer than 1 hour since placing your order, there is no guarantee that we may be able to cancel it.
Your privacy is very important to us! All packages are shipped directly from our distribution center under "LGS Inc." No one else but you will know what's inside!
Returns, Refunds, & Exchanges
We always make sure to check every item before it is sent, but mistakes sometimes happen.
Please contact us at firstname.lastname@example.org with clear pictures of the item you received within 7 days of delivery and we will we gladly offer a refund or ship the correct order.
We are currently unable to offer returns, exchanges, credits, or refunds due to a customer mistake on size or color.
Sizing may vary. To ensure the best fit, sizing and conversion charts for all of our shoes and clothing items can be found either in the item’s description or under product images.
Sezzle Payment Plans
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.
Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!
You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out at a merchant's site! Either option will walk you through the same signup process.
To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.
Sezzle collects your first payment when you place the order with us. You're always notified of the amount upfront, which could be as little as 25% of your total order cost.
The remaining payments will be spread out over your repayment schedule - you can always view the dates and amounts by logging into your Sezzle Shopper Dashboard, which you can access by clicking here.
No catch here! Sezzle is completely interest-free for shoppers because they’re committed to financially empowering the next generation.
As long as you pay your installments on time, you’ll only pay for what you ordered—free from interest and processing fees!
Sezzle understands that life can throw some curveballs - so if you can't make a payment on an order, they'll let you reschedule a payment for free. If you need to make further reschedules, each one will be assessed a $5 fee.
If a payment does fail, usually due to a card being canceled or there not being enough funds available in your account at the time, a $10 failed payment fee will be added on to that payment. This is separate from any overdraft fees your bank may charge you. Sezzle will send you text and email notifications to make sure you're never surprised, and if you get the failed payment resolved within 48 hours of it failing, they'll even waive that fee.
Once a fee has been paid, there is no way to reverse it.
Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check, but this doesn’t have an impact to your credit score. They use this information to help verify your identity, minimize fraud risk, and approve you for Sezzle!
Checking out with Sezzle is fast and easy. Here’s how it works:
1. Select Sezzle at checkout.
2. Log into your account. Or, create an account and add your payment method.
3. Keep your phone nearby! You will be sent a one-time password to your mobile phone to help you check out securely.
4. Understand your order. Once approved, you’ll see a breakdown of your order, including how much is due upfront and how much is due with each future payment.
Complete the rest of the checkout process as normal. You’ll receive an email from Sezzle confirming your order. If you have questions about your order, or you want to check on payment amounts and due dates, simply log into your Sezzle dashboard.
Your security is of utmost importance to Sezzle, which is why they undergo quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.